Microsoft Teams Direct Routing
Integrate your existing phone system seamlessly with Microsoft Teams for cost-effective communication.
What is Microsoft Teams Direct Routing?
Microsoft Teams Direct Routing (Direct Routing) allows you to connect your business phone system to Microsoft teams. This integration enables users to place and receive calls using their current phone numbers, all directly within the familiar Microsoft Teams interface.
Microsoft Teams Direct Routing – Features
Microsoft Teams Direct Routing empowers organizations to maximize the capabilities of Teams as a comprehensive unified communication and collaboration platform. By seamlessly integrating with existing telephony systems and infrastructure, Direct Routing provides a comprehensive set of features designed to meet the diverse communication needs of modern businesses.
Number Portability
Direct Routing enables organizations to retain their existing phone numbers when migrating to Teams, eliminating the need for users to update contact information. This ensures continuity of communication and minimizes disruptions during the transition process.
Quality of Service (QoS) Monitoring
Direct Routing architecture provides tools for monitoring and managing call quality, including metrics such as latency, jitter, and packet loss. This allows administrators to identify and address issues affecting call performance, ensuring a high-quality communication experience for users.
Rich Calling Features
Direct Routing supports a wide range of calling features, including call forwarding, voicemail, call transfer, auto-attendant, and more. This ensures that organizations can meet their specific communication requirements and provide a high-quality calling experience for users.
Security Measures
Direct Routing supports security features such as encryption, authentication, and access controls to safeguard communication channels and protect sensitive information.
Compliance Support
Additionally, it helps organizations maintain compliance with regulatory requirements and industry standards related to telephony and data privacy.
Microsoft Teams Direct Routing – Benefits
The benefits of Microsoft Teams Direct Routing are numerous and impactful for organizations looking to enhance their communication capabilities. Here’s a breakdown of the key advantages:
Cost Savings
Direct Routing allows organizations to leverage their existing telephony infrastructure, avoiding the need for costly investments in new hardware or services. This can lead to significant cost savings over time.
Flexibility
Leverage robust carrier network infrastructure to ensure reliable and high-quality communication experiences. Zoom Phone’s BYOC, enables crystal-clear voice calls, reduced latency, and improved call performance.
Global Reach
Direct Routing supports global deployment, enabling organizations to connect Teams to their telephony infrastructure regardless of geographical location. This ensures consistent communication experiences for users worldwide.
Unified Communications
By integrating telephony with Teams, Direct Routing creates a unified communication platform where users can seamlessly switch between chat, voice calls, video calls, and meetings within a single interface. This streamlines collaboration and enhances productivity.
Scalability
Direct Routing scales according to organizational needs, accommodating both small businesses and large enterprises. As organizations grow or change, Direct Routing can easily scale to support increased call volume and additional users without significant disruptions.
High-Quality Calls
Quality of Service (QoS) monitoring tools ensure optimal call quality by identifying and addressing issues such as latency, jitter, and packet loss.
Smooth Transition
Organizations can keep their existing phone numbers when transitioning to Teams, ensuring continuity and avoiding the need for users to update contact information.
Customized Management
Administrators have granular control over call routing, allowing them to customize rules, policies, and preferences based on organizational needs.
Reliability
Direct Routing ensures reliable communication by leveraging established telephony infrastructure and redundant network connections.
Why Choose ifonica?
Choosing ifonica for Microsoft Teams Direct Routing represents a commitment to simplicity and flexibility in your organization’s communication strategy. ifonica’s intuitive portal transforms the management of your communication solutions, delivering a seamless user experience across both desktop and mobile platforms. Whether managing phone calls, chats, or virtual meetings, ifonica ensures that all your communication tools are integrated smoothly under a single unified system.
ifonica caters to diverse customer needs by offering two distinct options:
Managed Service
Bring Your Own Carrier (BYOC)
Managed Service
Bring Your Own Carrier (BYOC)
Empowering Your Communication Goals. ifonica is dedicated to empowering your business by providing the necessary choices and control to meet your communication goals with ease and efficiency. Choosing ifonica means more than just selecting a service—it means partnering with a company committed to enhancing your organization’s connectivity and supporting your growth in the dynamic world of digital communication.
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Commonly Asked Questions about Microsoft Teams Direct Routing
Direct Routing and calling plans are two different approaches for enabling voice calling capabilities where organizations integrate their phone systems with Teams, allowing users to make and receive phone calls within the Teams interface.
Direct Routing
Direct Routing connects Microsoft Teams with a company’s phone system. This involves linking Teams with the existing phone lines using a Session Border Controller. With Direct Routing, companies can choose their own phone service provider, giving them more control over features, costs, and quality. It allows companies to use their current phone setup, saving money and offering flexibility. Users can easily make and get calls from regular phone numbers right within Teams.
Calling Plans
Calling Plans are subscription services offered by Microsoft, allowing users to make and receive calls from regular phone numbers using Microsoft’s own phone system. Microsoft offers different calling plans for various regions and needs, including local and international calling. Integrating Calling Plans with Teams makes it easier for users to set up because organizations don’t need to manage their own phone systems separately. However, using Calling Plans might limit flexibility compared to Direct Routing. With Calling Plans, organizations have to follow Microsoft’s features and pricing, which could restrict customization options.
To implement Direct Routing, specific license requirements must be met within your Microsoft Teams setup. Working with certified Microsoft partners ensures that the architecture and configuration of your Direct Routing solution are optimally aligned with your business needs, maximizing the benefits of your telephony and Microsoft Teams integration.
Microsoft Direct Routing architecture is particularly well suited for organizations that already have substantial investments in telephony infrastructure and are facing complex telephony demands or need to maintain a global presence. By seamlessly integrating with on-premises systems such as SIP trunks or PBX systems, Direct Routing enables organizations to leverage their existing investments and maintain continuity in communication.
This integration is ideal for businesses that require:
Advanced call routing: Tailoring call flows to meet specific operational needs.
Compliance: Adhering to industry-specific regulations and standards.
Moreover, Direct Routing architecture supports international calling and number portability, providing cost-effective solutions for organizations with diverse communication needs. With its emphasis on security, scalability, and flexibility, Direct Routing empowers organizations to tailor their telephony setup to suit their unique requirements while ensuring reliable and compliant communication within Microsoft Teams.
Setting up Direct Routing in Microsoft Teams requires coordination among your organization’s IT team, Microsoft Teams administrators, and telecommunications administrators. The process typically entails several steps, including registering your organization’s SBC, activating Teams users within your domain, assigning appropriate Microsoft Teams Telephony licensing, and finally, defining and provisioning dial plans, routing, policies, and Auto-Attendants.
