Breaking down the difference between Direct Routing and Operator Connect in Microsoft Teams®
When it comes to integrating telephony services with Microsoft Teams, businesses often face the choice between Operator Connect and Direct Routing. Both options allow users to make and receive calls within the Teams environment, but they cater to different communication needs and requirements.
Understanding the key differences between these two solutions is important in order for businesses to select the best option that aligns with their communication requirements and operational capabilities. In this article, we break down the key differences and highlight the benefits of each option to help you make a more informed decision.
What is Direct Routing?
Microsoft Teams Direct Routing is a feature that allows businesses to connect their existing telephony infrastructure to Microsoft Teams, enabling users to make and receive calls directly within the Teams application. This integration is achieved by using Session Border Controllers (SBCs), which act as intermediaries between the Teams environment and the public switched telephone network (PSTN).
Key Features of Direct Routing:
Direct routing lets businesses connect their existing phone systems to Microsoft Teams, making it easy to manage calls and phone numbers while ensuring a smooth and efficient communication experience for everyone. Some of the most noteworthy features include:
- Greater Control: Businesses have the flexibility to choose their own carriers and manage their own phone numbers, allowing for tailored solutions that meet specific needs.
- Customizable Setup: While the setup process can be more complex, it allows for a high degree of customization in terms of telephony features and configurations.
- Wide Range of Features: Direct Routing supports a comprehensive set of telephony features, making it suitable for businesses with specific requirements.
- Independent Management: Businesses are responsible for maintaining their SBC, which can be advantageous for those with in-house telephony expertise.
Benefits of Direct Routing
For businesses that have more intricate phone system architecture, Microsoft Teams Direct Routing offers many advantages. Businesses can configure their own Session Border Controllers (SBCs) and customize telephony solutions to fit their needs. This flexibility allows integration with many telecom carriers, supporting various contractual connections and complex functionality. Direct Routing provides professional IT resources to help firms maintain and optimize their telecommunications infrastructure. For larger companies requiring a strong and adaptable Teams telephony solution, it’s more suitable. Some primary benefits include:
- Flexibility: Businesses can choose their own carriers and customize their telephony solutions to fit their needs.
- Advanced Features: Direct Routing supports a wide range of telephony features, making it suitable for businesses with specific requirements.
- Cost Management: Businesses can negotiate directly with carriers, potentially leading to cost-savings based on their usage patterns and requirements.
What is Operator Connect?
Operator Connect is a feature within Microsoft Teams that simplifies the integration of telephony services with the Teams platform. It helps businesses connect their existing telephony providers directly to Microsoft Teams, making it easy for users to make and receive calls through the Teams application without the need for complex configurations or additional hardware.
Key Features of Operator Connect
Operator Connect makes it easy for businesses to bring their phone services into Microsoft Teams by partnering with trusted telecom providers, allowing for simple management of phone numbers and ensuring high call quality, all while creating a smoother experience for users. Some key features include:
- Simplified setup: Businesses can choose from a list of approved telecom operators and set up their calling plans directly through the Teams admin center.
- Managed Service: The telecom operator handles the infrastructure and maintenance, reducing the burden on IT departments.
- Integrated Management: Phone numbers and calling plans can be managed seamlessly within Teams, streamlining administrative tasks.
- Support for Key Features: Operator Connect supports essential telephony features such as call transfer, call hold, and emergency calling.
Benefits of Operator Connect
Businesses looking to streamline their telephony can connect their telephony services to Teams with minimal configuration, a major perk. Operator Connect also lets companies choose from multiple telecom operators to find the perfect fit. Unifying voice, video, and chat on one platform improves collaboration and user experience. With its built-in scalability, Operator Connect makes it easy to modify telecom services as business needs change. Some common plus points are:
- Ease of Use: The simple setup process makes it accessible for businesses without extensive telephony expertise.
- Reduced IT Burden: With the telecom operator managing the infrastructure, IT teams can focus on other critical tasks.
- Quick Deployment: Companies can quickly get up and running with PSTN calling, enhancing communication capabilities without significant delays.
Comparison: Key Differences
| Feature | Direct Routing | Operator Connect |
|---|---|---|
| Setup Complexity | More complex, requires SBC configuration and maintenance | Simplified and managed |
| Management | Managed by business or organization | Managed by telecom provider |
| Control | Full control over telephony infrastructure | Limited to operator’s offerings |
| Customization | Highly customizable | Less customizable |
| Billing | Managed by the business with the chosen carrier | Handled through telecom provider |
Choosing One
Choosing between Operator Connect and Direct Routing ultimately depends on specific needs, resources, and preferences. Operator Connect offers a streamlined, managed solution that is ideal for businesses looking for ease of use and quick deployment. On the other hand, Direct Routing provides greater control and customization, making it suitable for businesses with more complex telephony requirements. Whether you opt for the simplicity of Operator Connect or the flexibility of Direct Routing, integrating PSTN calling into Microsoft Teams can significantly improve your business communication landscape.
Why Choose ifonica?
With ifonica’s Direct Routing solution, companies can benefit from the advantage of having their Session Border Controller (SBC) managed by a reputable company with a proven track record. This ensures that call quality and security are prioritized, giving businesses peace of mind when it comes to their telephony solutions. Additionally, ifonica’s expertise in managing SBCs can help optimize call routing and ensure efficient communication within the business.
If you’re interested in learning more about ifonica’s Direct Routing solution, get in touch with our Microsoft Teams Expert.
