Zoom Phone
Integrate seamless calling directly within your existing Zoom environment with Zoom Phone. Empower your team with a familiar and secure solution. We’ll help you leverage the full potential of Zoom.
What is Zoom Phone?
Zoom Phone, part of Zoom’s suite, is a cloud-based calling system similar to other Voice over Internet Protocol (VoIP) services. It blends calling with messaging, video conferencing, and file sharing in one platform. Its features include call forwarding, voicemail, and call recording, ensuring smooth communication for teams, whether they’re in the office, remote, or on the move. Enterprises can retain their current service provider through Bring Your Own Carrier (BYOC), redirecting voice circuits to Zoom Phone’s cloud for enhanced control and flexibility.
Zoom Phone Features
Zoom Phone includes features such as voicemail, call forwarding, call routing, and support for various platforms. It also offers cloud-based VoIP services, video conferencing, and collaboration tools.
Call Routing and Forwarding
Call routing rules can be customized to direct calls to the appropriate person or department.
Voicemail Transcription
Voicemail messages are transcribed into text for easy reading and response.
Call Recording
Calls are recorded for training, compliance, and quality assurance purposes.
Mobile App Integration
The Zoom Phone mobile app allows users to make and receive calls directly from their mobile phones.
HD Voice Quality
Calls are clear and crisp audio due to HD voice quality, which provides an enhanced communication experience.
Unified Communications
Zoom collaboration tools are seamlessly integrated into your system for unified communication across various channels.
Analytics and Reporting
Advanced analytics and customized reports allow you to gain insights into call volume, duration, and performance metrics to optimize communication strategies.
Zoom Phone Benefits
Zoom Phone offers a comprehensive communication solution by combining VoIP, video conferencing, and collaboration tools in one platform.
Why Choose ifonica?
ifonica simplifies the transition from traditional on-premises PBX systems to a robust cloud-based solution, fully leveraging the power of Zoom Phone. By implementing ifonica’s BYOC feature, businesses can maximize their communication capabilities with several strategic advantages.
Choosing ifonica as your Zoom Phone integration partner means enjoying a seamless and efficient upgrade to cloud communications, retaining flexibility, and reducing costs without disrupting existing services. Contact us today to learn more about how ifonica can empower your communication infrastructure with Zoom Phone.
BYOC ADVANTAGES
Use your existing phone numbers and maintain access to local telephone providers in virtually any country.
Centralize branch offices and users within a single cloud account, significantly enhancing manageability and coherence.
Keep existing PSTN contracts to avoid early termination fees and minimize toll charges by maintaining negotiated calling rates.
Avoid the complexities of number porting by keeping phone numbers with your incumbent carrier.
Enhance the end-user experience by using the Zoom app for both video and voice communications, creating a more integrated and user-friendly environment.
Connecting 3rd Party PSTN Carriers to the Zoom Cloud
We are here to help you
Commonly Asked Questions about Zoom Phone
While Zoom Meetings emphasizes real-time collaboration through video conferencing, Zoom Phone focuses on providing a comprehensive phone solution for business communication needs. However, both services are integrated within the Zoom platform, allowing users to seamlessly switch between Zoom video meetings and Zoom Phone calls as needed.
Yes, Zoom Phone works well for businesses of any size. Whether you’re small, medium, or large, Zoom Phone offers features and flexibility to suit your needs. It’s cost-effective for small businesses, scalable for medium-sized ones, and offers advanced features for larger enterprises.
Yes. Zoom offers number porting services, allowing you to transfer your current phone number from your previous provider to the Zoom Phone service. This means you can keep using the same phone number you’ve always had, even when transitioning to Zoom Phone. This continuity can be important for maintaining communication with clients, customers, and colleagues without disruptions.
Zoom Phone has features like encryption to keep calls safe, access controls so only authorized people can use it, and authentication methods like multi-factor authentication to verify users. Zoom Phone also complies with regulations like HIPAA and GDPR, and it regularly updates its security to fix any issues. Overall, Zoom Phone is designed to protect users’ communication and data.
Yes, Zoom Phone supports international calling. Users can make calls to phone numbers in virtually any country around the world using Zoom Phone. This allows for global communication and collaboration, enabling businesses to connect with clients, partners, and colleagues across borders.
Zoom Phone can integrate with other applications to enhance its functionality and streamline workflows. Zoom Phone offers integrations with various business applications, such as Microsoft Teams, Salesforce, Google Workspace (formerly G Suite), Office 365, Zendesk, ServiceNow, Slack, and more. These integrations allow users to initiate and receive calls, access call logs, and perform other phone-related tasks directly within the interface of these applications, making communication more efficient and seamless.
To begin using Zoom Phone, sign up for a Zoom account if you haven’t already, then select a suitable Zoom Phone plan. Enable the Zoom Phone feature in your account settings and configure your phone system according to your organization’s needs, including setting up phone numbers, call routing, and voicemail. Install the Zoom app on your devices and acquaint yourself with its features and functions, utilizing training resources and customer support as needed. Optionally, integrate Zoom Phone with other business applications to enhance productivity. Once everything is set up, start making calls using the Zoom app to connect with colleagues, clients, and partners worldwide. ifonica can facilitate this process.
